Terms of Service

1. Agreement to Terms

By accessing this website or engaging Abstriq Technologies Pvt. Ltd. (“Abstriq,” “we,” “our,” or “us”) for technology services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to any part of these Terms, you must not use our website or engage our services.

These Terms constitute the entire agreement between you and Abstriq regarding general use of our website and form the baseline for all service engagements. Specific project terms are governed by separately executed Statements of Work (SOWs) or Service Agreements, which supersede these Terms where they conflict.

We reserve the right to update these Terms at any time. Material changes will be communicated via email to active clients. Continued use of our services after an update constitutes acceptance of the revised Terms.

2. Services

Abstriq provides technology services including but not limited to: custom software development, web application development, mobile application development, artificial intelligence and machine learning solutions, industrial automation and IIoT implementation, e-commerce development, and CRM/ERP consulting and customization.

All services are delivered according to the specific scope, timelines, deliverables, and pricing defined in a signed Statement of Work (SOW) or Service Agreement. No work will commence without a signed agreement and the initial payment milestone being received.

We reserve the right to decline any project request at our discretion, with or without explanation, provided no contract has been executed.

3. Intellectual Property

Client-Owned Deliverables: Upon receipt of full payment as specified in the applicable SOW, the client receives full and exclusive ownership of all custom code, design assets, documentation, and other deliverables created specifically for their project. This transfer is permanent and irrevocable.

Abstriq-Retained Assets: Abstriq retains all ownership rights to pre-existing tools, frameworks, libraries, methodologies, internal processes, and any open-source components (subject to their respective licenses) used in delivering your project. You receive a perpetual, royalty-free license to use these components as integrated into your deliverables.

Portfolio Rights: Unless explicitly prohibited in writing, we reserve the right to list your project in our portfolio, publish case studies describing our work, and reference the engagement in sales and marketing materials. We will always seek your approval before publishing specific details about your business.

4. Client Responsibilities

A successful engagement requires active participation from both parties. As a client, you agree to:

• Provide all required content, assets, credentials, and access in a timely manner as outlined in the project timeline
• Designate a single point of contact with authority to make decisions and approve deliverables
• Provide feedback and approvals within agreed review windows (typically 5 business days). Delayed feedback may cause timeline extensions at no additional charge for brief delays, or require re-scoping for significant delays
• Make payments according to the schedule defined in the SOW
• Ensure that any third-party materials you provide (content, images, data) do not infringe on third-party intellectual property rights
• Use all deliverables in compliance with applicable laws and regulations

5. Payment Terms

Standard Payment Schedule: Unless otherwise agreed in writing, our standard payment structure is: 40% due upon project kickoff, 30% due at the agreed midpoint milestone, and 30% due upon final delivery and acceptance.

Late Payments: Invoices not paid within 14 days of the due date will accrue interest at 1.5% per month (18% per annum) on the outstanding balance. We reserve the right to pause work on any project with overdue invoices until payment is received.

Currency: Invoices to clients based in India are denominated in Indian Rupees (INR). Invoices to international clients are denominated in US Dollars (USD) unless otherwise agreed. Exchange rates used are the prevailing rate on the invoice date.

Refunds: All payments made are non-refundable except where Abstriq has materially breached the SOW and failed to remedy the breach within 30 days of written notice.

6. Confidentiality

Both parties agree to keep all Confidential Information (including but not limited to business strategies, technical specifications, pricing, customer data, source code in progress, and trade secrets) strictly confidential and not to disclose it to any third party without prior written consent.

A formal Non-Disclosure Agreement (NDA) can be signed upon request — even before the first discovery call. We treat all client information as confidential regardless of whether a formal NDA is in place.

Confidentiality obligations survive the termination of any agreement by a period of three (3) years. Exceptions apply for information that: (a) is already publicly known, (b) was already known to the receiving party, (c) is independently developed, or (d) is required to be disclosed by law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Abstriq’s total cumulative liability to you for any claims arising out of or related to our services or these Terms is limited to the total amount paid by you to Abstriq in the three (3) calendar months immediately preceding the event giving rise to the claim.

Abstriq shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, loss of data, loss of goodwill, loss of business opportunity, or cost of substitute services, even if Abstriq has been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, death, or personal injury caused by negligence.

8. Indemnification

You agree to indemnify, defend, and hold harmless Abstriq, its directors, employees, contractors, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms or any applicable law
• Your misuse or unauthorized use of our deliverables
• Third-party intellectual property infringement caused by materials you provided to us
• Your products or services that incorporate our deliverables causing harm to end users

9. Dispute Resolution

Good-Faith Negotiation: Before initiating any formal proceeding, both parties agree to attempt to resolve disputes through good-faith negotiation. The disputing party must provide written notice of the dispute, and both parties will have 30 days to reach a mutually agreeable resolution.

Arbitration: If good-faith negotiation fails, all disputes will be resolved by binding arbitration in Gurugram, Haryana, India, under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration will be conducted by a sole arbitrator mutually agreed upon by both parties. The language of arbitration shall be English. The arbitral award shall be final and binding.

Neither party shall commence litigation in any court except to enforce an arbitral award or to seek emergency interim relief pending arbitration.

10. Governing Law

These Terms and any disputes arising from them are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

Subject to the arbitration clause above, both parties submit to the exclusive jurisdiction of the competent courts of Gurugram, Haryana, India for any matters not subject to arbitration.

11. Termination

Either party may terminate an active service engagement by providing 30 days’ written notice to the other party.

Upon termination: Abstriq will deliver all work completed to the date of termination in whatever state it exists (“as-is”). The client will owe payment for all work completed up to the termination date, calculated on a pro-rata basis against the agreed SOW value.

Abstriq may terminate immediately and without notice if the client: fails to pay an overdue invoice after a 14-day cure period, engages in fraudulent activity, or requests that we perform work that is illegal or unethical.

Sections covering Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination of any agreement.

12. Contact

For any questions about these Terms of Service, to request an NDA, or to discuss a service engagement: